Mik-ko Hanks' Resume (Last updated March 12th 2009)

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Mik-ko Hanks

Complete IT Professional

About Mik-ko

Have more than 9 years experience in Information Technical with recognized strengths in training, product Documentation, problem-solving, trouble shooting, customer support, and planning/ implementing proactive procedures involving systems dealing with alleviate problems in the workplace Possess outstanding computer skills and working knowledge using Windows/Mac Platforms, Peoplesoft CRM Functionality, Microsoft Office 2007, Dsl, Cable,Voip, Cisco, Satellite, Home Network and Dial-up Broadband Troubleshooting, Wifi Have the ability to train, and assist supervise tech support personnel Develop call drive plan, conduct product roll outs and modify focus groups

Key Info

Position Desired Full Time
Willing to Relocate No
Commuting Distance Up to 40 miles
Acceptable Travel Up to 10% of the Time
U.S. Work Authorization U.S. Citizen
Eligible for U.S. Security Clearance Yes

Salary

Current Salary: $30,000 to $45,000
Desired Salary: $30,000 to $45,000

Cloud View

perform customer end provided manage service solving problem support call fast cisco zyxel technical troubleshooting product new training limited clients provide cable network resolution needed tier escalation not quality trouble calls dsl vpn issues management